Privacy Policy

This website, www.imperialsugar.com (“Site”) is owned and operated by Imperial Sugar Company (“ISC”). ISC is committed to protecting the privacy of visitors to our Site, subscribers to our newsletters, and those providing contact information.  ISC may use information submitted by users or visitors to the Site in furtherance of ISC’s legitimate interests in operating the Site or providing services to its customers (“Services”). 

This Privacy Policy ("Policy") explains who we are, when and how we collect, use and share information about you and how you can exercise your privacy rights.  This Policy applies to the Site as well as any other website operated and controlled by ISC that link to this Policy.

Please read the following Policy to understand how your information and Customer Data is treated. From time to time, ISC may offer new information or services that may affect this Policy. If you have any questions or concerns regarding this Policy, or wish to report an abuse of this Policy, please send an e-mail to [email protected].

By using this Site, you agree to the data practices described in this statement. If you do not agree with any term in this Policy, please do not access or use the Services or Sites. If you choose not to provide certain information, you may not be able to access particular areas of our Sites, enter sweepstakes or contests, download coupons, request recipes, or contact us through e-mail.

WHAT INFORMATION DO WE COLLECT & HOW IS IT USED?

Information You Voluntarily Submit to the Site: We may request users of the Sites and Services to provide information such as your name, street address, telephone number, screen name and email address. The Sites and Services may provide you with messaging capabilities for your use.  For example, you may voluntarily submit information to ISC by leaving a comment, subscribing to the Sweetalk newsletter, submitting a contact form, creating a user profile, submitting a recipe, downloading a coupon, or leaving a recipe review.  In the event you voluntarily disclose sensitive or personal data using such services, that information, along with any other information disclosed in your communication or post, can be collected, correlated and used by specific third parties.  Any use of such information shall be for the limited and legitimate purpose for which ISC is using such third party’s product or service to provide the Services or Site to you.  In all cases, we will store the username, but your password will not be visible in our records.

Information We Collect from Others: We may receive information about you from other sources. For example, if you use a third-party software through the Site, they may transfer information to us for fulfillment.

Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Site and Services. For example, when you use ISC’s Site, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Site. We may also collect information about actions you take when using the Site, such as links clicked and recipes saved.

Cookies: As explained in more detail below, we may log information using cookies, which are small data files stored on your browser by ISC. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Site. 

The following list includes examples of specific ways we collect personal information from our Site visitors and the type of information collected:

  • Electronic Newsletter & Digital Coupon Downloads: To register online for our Sweetalk electronic newsletter and to download digital coupons, we request the following required information: (i) first and last name, (ii) screen name, and (iii) e-mail address. The provision of an e-mail address is mandatory in order to receive our newsletter and download digital coupons.
  • Contact Forms: To contact ISC to answer your questions, we utilize numerous forms throughout our site. Required information varies depending on the form and at minimum includes (i) name, and (ii) e-mail address. The provision of this information is mandatory in order to receive a response from ISC. The provision of the remaining information requested on the registration form is optional.

HOW YOUR PERSONAL INFORMATION MAY BE USED

When you create an account or submit information on the Site ISC uses this information to further its legitimate interests, including to set up your account and to allow administration and communication with you regarding your account, or as otherwise required by applicable law, legal process or regulation, or as necessary to prevent security issues or abuse.  ISC may also use your information to send you updates and provide the Services to you.  Specifically, ISC may use your personal information in the following ways:

  • To operate and maintain the Site;
  • To create your account, identify you as a user of the Site, and customize the Site to your account;
  • To send you promotional information, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing;
  • To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts;
  • To respond to your comments or inquiries;
  • To provide you with user support;
  • To track and measure Site performance;
  • To protect, investigate, and deter against unauthorized or illegal activity;
  • To review the effectiveness of our marketing programs and analyze other general demographic trends;
  • To notify you of new information or services that may be of interest to you; or,
  • To send promotional materials, which are marketing messages that you can control whether to opt-out of future mailings by unsubscribing.

You have the right to object to ISC’s use of your personal data by contacting Marketing at any time.

DOES ISC SHARE MY INFORMATION?

Except as specifically set forth in this Policy, ISC will not share, rent, or sell your information with third-parties. We may, however, share your information with third-parties when we are authorized to share such information or in an anonymized aggregate de-identifying format.

ISC employs other companies, software services and individuals to perform functions on its behalf.  Examples include storing and processing data, providing marketing assistance, email and chat services and contract management. Additionally, ISC may use third-party service providers to service various aspects of the Site. Such third parties have access to personal data as needed to perform their functions, but may not use it for other purposes.  The Site may contain links to other websites that are beyond our control.  You should review the privacy settings and notices in those third party sites to understand what data may be collected and disclosed by those third party providers.  In the event you choose to access any such third party sites, ISC is not responsible for any actions or policies of such third parties 

ISC may partner with third parties to manage ISC’s advertising on other sites or provide products and resources to its customers.  These third party providers may use cookies or similar technology in order to provide you advertising based on your browsing activities and interests.  If you wish to opt out of interest based advertising and are located in the European Union, the European Economic Area and their member states, Switzerland or the United Kingdom, please contact our Marketing department. 

ISC will release account and other personal data when ISC believes release is appropriate to comply with applicable laws, enforce or apply ISC’s rights hereunder, or protect the rights, property or safety of ISC’s customers or others.

Other than has set forth in this Policy, ISC will provide you with notice when your information may be shared with a third party, and you will have an opportunity to choose not to share such information.

Generally, no one is under a statutory or contractual obligation to provide any information.  However, certain information is collected automatically and, if certain information is not provided by you, ISC may not be able to provide Services or access to the Site.

ISC currently uses the following third-party service providers:

  • Tracking: ISC uses various marketing tools that help us create a better user experience for people visiting the Site. These tools allow us to look at aggregated de-identified data such as clicks, and allow us to run tests to determine which pages result in the best actions. We use the following third-party service provider for tracking:

Google Analytics: Privacy Policy available here

  • Remarketing: ISC uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our Site. In addition, ISC uses custom audiences based on e-mails of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook.   We use the following third-party service providers for remarketing:

Facebook: Opt-out of Facebook remarketing here

Google: Opt-out of Google remarketing here

  • Newsletters: ISC uses MyEmma as its e-mail service provider. MyEmma collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the Site and newsletters. 

Our newsletters contain tracking pixels. This pixel is embedded in e-mails and allows us an analysis of the success of our newsletters. Because of these tracking pixels, we may see if and when you open an e-mail and which links within the e-mail you click. This behavior is not passed to third-parties. All data submitted at the time of subscription to our newsletter is stored on MyEmma’s servers. You may access MyEmma’s privacy policy here. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.

  • Surveys: Periodically, we may invite you to complete a voluntary survey. All surveys are completed through Survey Monkey. All survey responses may be submitted anonymously and only your IP address is stored. You may voluntarily enter your name and e-mail address. All data submitted through Survey Monkey is stored on their servers and is subject to the Survey Monkey privacy policy.
  • Contact Information and Site Support: We offer multiple ways to contact ISC, including contact forms and e-mails. If at any time, you attempt to contact us through a contact form, the information you provide will be stored by us.

Finally, we may disclose or transfer your personal data to third-parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

ANONYMOUS DATA
From time to time, we may use de-identified anonymized data. This type of de-identified, anonymized data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

PUBLICLY VISIBLE INFORMATION
If you create a user profile on ISC, leave a comment on the Sweetalk Blog, and rate or review a recipe, certain information may be publicly visible.

COOKIES
Cookies are anonymous, unique alphanumeric identifiers sent to your browser from a website’s computers and stored on your computer.  ISC uses cookies to: store visitors’ preferences; record user-specific information on what pages users access or visit; ensure that visitors are not repeatedly sent the same banner ads; or customize our content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein. ISC collects and uses, and may from time to time supply third parties with, non-personal data as anonymous, aggregated user date for the purposes of Site usage analysis, quality control and improving the Site. 

ISC uses temporary “session” cookies to maintain information ISC needs to have in order to maintain information ISC needs to have in order for you to view content and browse from page to page.  ISC uses “persistent” cookies to give you a more personalized browsing experience and to help you navigate the Site more efficiently.

At any time, you may prevent the setting of cookies by the Site, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of ISC may be entirely usable and may result in the inability to use or access the Site or ISC’s Services.

WHAT IF THERE ARE CHANGES TO THIS POLICY?
If we change our Policy, we will post those changes here on our privacy page.

INTERNATIONAL DATA TRANSFERS

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information.  In general, you are the controller of information submitted by you and ISC is the processor of such information and controller of user or visitor information submitted to ISC.

Contact ISC’s data protection officer, Neil Grealy,  at [email protected] with questions or concerns with respect to international data transfer matters. 

RIGHTS RELATED TO YOUR PERSONAL DATA

ISC is committed to complying with the General Data Protection Regulation when dealing with personal data from the European Union, European Economic Area and their member states, Switzerland and the United Kingdom.  Effective May 25, 2018, you may have certain statutory rights in relation to your personal  data.  Subject to any exemptions provided by law, you may have the right to:

Access: You may access the personal information we have about you by submitting a request to [email protected]

Amend or Update: You may contact us at [email protected] to amend or update your personal information.

Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to [email protected].

ISC will respond to your request within a reasonable time.  

ISC acknowledges that  you have the right to access your portable personal data.  ISC has no direct relationship with the individuals whose personal data it processes on behalf of an organization.  An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct their query to the organization who is a customer within whose account your data exists (the data controller).  If requested to remove data, ISC will respond within a reasonable timeframe.

You may opt-out of future e-mail communications by following the unsubscribe links in our e-mails. You may also notify us at [email protected] to be removed from our mailing list. Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

COMMITMENT TO DATA SECURITY

The security and confidentiality of your information is important to ISC. ISC works hard to protect information you provide form loss, misuse or unauthorized access or disclosure, and follows generally accepted industry standards to protect the personal data submitted to ISC, both during transmission and once it is received.  ISC has implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk. Given the nature of communications and information processing technology, ISC cannot guarantee that information, during transmission or while stored on ISC’s systems or otherwise in its care, will be absolutely safe from intrusion by others. It is important that you protect against unauthorized access to your account information and to your computer.

Generally, information will be retained by ISC during the duration the data collector is a customer of ISC, unless you otherwise request deletion or destruction of your information, and thereafter for 10 years.  ISC may retain your account information for as long as your account is active or as needed to provide you the Services, comply with ISC’s legal obligations, resolve disputes and enforce a agreements, and thereafter, ISC shall destroy or delete such account information within sixty (60) days.  Notwithstanding the foregoing, ISC may keep any data after the periods set forth herein to the extent such data is anonymized.

SENSITIVE PERSONAL INFORMATION
At no time should you submit sensitive personal information to ISC. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Policy.

CHILDREN’S INFORMATION
ISC does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that ISC has personally identifiable information of a child under the age of 13 in its database, please contact us immediately at [email protected] and we will use our best efforts to promptly remove such information from our records.

SPAM POLICY
ISC is strongly opposed to spam. Except as otherwise set forth in this Policy, we will only send e-mail to users that have explicitly requested to receive an e-mail from ISC. Examples may include:

  • Opt-in subscribers to the Sweetalk Newsletter
  • Users that complete a contact form
  • Users who enter a sweepstakes or contest

HOW DO I CONTACT ISC?
If you have any further questions or comments regarding the ISC Site or this Policy, you may contact [email protected]

LEGAL DISCLAIMER
If you choose to use the Services or Sites, your use, visit and any dispute over privacy is subject to this Policy.  We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our site. We reserve the right to update our Policy at any time and as changes are made in and to our Site; therefore, we recommend that you check the Policy from time to time. If ISC makes any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective.  ISC encourages you to periodically review this page for the latest information on privacy practices.  If you disagree with the changes to this Policy, you should deactivate your Services account and/or cease uses of the Site.